How can I check product availability?

Inventory of different warehouses is shown on the product page.
Products in stock in U.S. warehouse will be shipped from Delaware within 1 business day.
If products in your order are temporarily out of stock in U.S. warehouse, they will be prepared and shipped from Asia warehouse to you.
In addition, product inventory changes in real time. Please refer to the live inventory displayed on the product page to get up to date information of stock levels when you place an order.

How can I check the lead time for the product?

A: If the product is sufficient in the U.S. warehouse, we can ship within 24 hours on business days. If the product is currently out of stock in the U.S. warehouse, you can check the estimated delivery date on the product detail page. For some custom orders, the lead time may be several weeks. For the estimated delivery time of a specific order, please refer to the “Order Detail” Section when you checkout.

How will I know if Displaysell has received my order?

A: Please make sure you have completed all of the information in the checkout confirmation page. An order confirmation email will be sent to you once we have received your order, containing all of your order details.

What should I do if I don’t receive the order confirmation email?

A: If you do not receive an order confirmation email even though you have completed all the steps, please check whether the order exists in your order history in the account center. If not, please contact your account manager for further assistance.

I have paid for my order, why is the order status still pending?

A: The delay may result from the time required to synchronize payment confirmation between our system and the payment processor’s system. We will deal with the order once remittance is confirmed. If you need the product(s) urgently, you can choose different payment methods such as credit card or PayPal which are faster.

How can I check the status of my order?

A: You can track it conveniently in your Account Center or contact your account manager directly for a status update.

Where can I find serial numbers for products I have purchased?

A: Serial numbers can be found in your online Displaysell account under “Order Details” and searched through Order-history.

How do I purchase for all corporate locations through one site signing?

A: Displaysell has several warehouses around the world and orders will be automatically ship from the most convenient warehouse. Several address can be saved in the customer address book under one account.

Does Displaysell offer neutral packing? How can I apply for it?

A: Yes, Displaysell provides neutral boxes/bags, you can leave us a remark when ordering. Pls note that if you also need neutral labels (i.e. For transceiver and cable labels), the customize fees will be charged. (i.e. Customize Module Labels)

I am sales tax exempt. How can I remove the taxes from my order?

A: If your organization is exempt from sales tax, you can apply directly through your online account here: Tax Exemption Application. Renewals are also processed through the online account. Once approved, all purchases made to the documented exemption state(s) will be tax-free. You can click the Tax Exemption Program to learn more.

How do I Create a quote online?

A: 1. Login to Displaysell.com 2. Add the products to your shopping cart 3. Click the ”Create Quote” tab 4. Fill in the required shipping and billing information 5. Click the “Create” tab and download the PDF

Do Displaysell.com quotes expire?

A: Quotes are valid for 15 days after their creation. After 15 days, the quote may need to be reworked by an account manager to reflect changes in pricing or availability.

Can I get a discount if I order large quantities of an item?

A: When buying in large quantities, you can receive a discount and save even more. To get a discount either: 1. Send an email to Sales@Displaysell.com for a volume discount. 2. Find “Create Quote” in shopping cart and submit your quote. You can view the quote update in your account center and make a purchase directly with the quoted price.

What should I do if I receive a quote?

A: Check it in Quote History and confirm if there is a quoted price. If it exists, checkout the payment directly. If not, ask account manager or customer service to place an order, and a payment link will be sent to you.

I can not find the product I need. Can it still be purchased through Displaysell?

A: Absolutely. As a well-known manufacturer and supplier of fiber optic products, many of our products are not listed on the website. Contact our customer service team or your dedicated account manager. They can help you place an order for the product you need.

Can I request customized services?

A: Yes, we provide various customized services as below: 1. Customize A Product: You can customize a product through the product details page (click “customize”). For website unlisted items, pls contact your account manager with the product datasheet, requested qty, etc to check. 2. Customize Label: If you want to customize the labels, with special PN, SN, logo, etc, pls contact your account manager. For transceivers, you can click here to order with the details requested. Customized Solutions: Pls click Solution Design to submit your solution request, account manager will contact you within 1 business day. For any other customized requests, pls contact your account manager.

How can I get a sample?

A: You can fill out the request sample form on our product details page, and our account manager will follow up on your request.

Do I need to pay the trial deposit? How much is it?

A: Yes, you do. The trial depoist is related to the product value and our cooperation history. Usually it is about 50~60% of the product value. You can contact your account manager for more details.

Can I modify my shipping address or method?

A: Whether the order shipping address/shipping method can be changed depends on what order status is now: 1. Order confirmed: Please cancel the order under your Displaysell account and place a new one. 2. Order packed: The order can not be cancelled. Please contact Displaysell customer service or your account manager for assistance. 3. In transit: the shipping method can not be changed. But you can contact the courier to revise the delivery address. (PS: Please note that customers should be responsible for all additional fees for changing shipping address or shipping method if it is requested by customers.)

What should I do if I want to cancel my order?

A: Whether the order can be cancelled depends on order status: 1. Pending: You can click “Cancel Order” in Order Details under your online account. 2. Order Processing: Please note that most orders are automatically transmitted to our warehouse systems to process, therefore it may not always be possible to cancel your order. Please contact your account manager to assist with cancellation. Orders containing customized items or other special conditions cannot be canceled once they have entered the “processing” status. 3. In transit: In most cases, the order can’t be cancelled after shipment. If it is necessary, please contact Displaysell customer service or your account manager . The cancellation may incur additional fees. You will be charged for any reasonable costs requested by courier and refunded the remainder if the cancellation is caused by you, otherwise, borne by Displaysell.com. More details about additional costs can be learnt from your account manager.

How do I change items in my order?

A: If you have not completed payment for the order, please cancel the order and place a new one with all of the required items. If you have already paid, please contact your account manager to change items for you. You can then place a new order. Changes or modifications can be made to an order as long as it is before shipping has been processed.

Do you offer Cash on Delivery service?

Sorry that we do not offer Cash on Delivery service. Multiple payment methods are supported when you place an order at Displaysell, including credit/debit card, PayPal, wire transfer, Net Terms, etc.

Do you offer Cash on Delivery service?

A: Sorry that we do not offer Cash on Delivery service. Multiple payment methods are supported when you place an order at Displaysell, including credit/debit card, PayPal, wire transfer, Net Terms, etc.

Why is certain payment method not available?

A: Possible reasons: 1. Country does not support. What payment methods are available mostly depends on the country in the shipping address. Some methods might not be available to buyers from a certain country. 2. Your Displaysell account doesn’t support. For example, Net Terms are available for business accounts with a line of credit established. If your account isn’t Net account, Net Terms payment method won’t be shown at checkout. Please choose from the available methods at checkout to make payment.

Can I change my payment method?

A: Yes, you can change your payment method anytime before the payment is successfully paid to Displaysell. Payments that are yet to be completed can be found on My orders. To change your payment method go to the My Orders > Pending > select the relevant order > Pay Now > select available payment method.

Are there additional fees if I pay by Credit/Debit Card?

A: Displaysell won’t charge any additional fees for payments by Credit / Debit cards. If you have been billed more than your Total Payment amount at checkout, please contact your card bank to figure out the problem firstly. If support is needed from Displaysell, it would be more helpful if you can offer an image or receipt with the deduction amount, date, and payee.

How does Displaysell protect my online payment?

A: Displaysell does not store your payment details such as bank cards, credit cards or any other payment information. When you make a payment, the system will only send relevant payment information to the third-party payment platform or bank securely.

What payment options does Displaysell support?

A: Displaysell supports various payment methods, including Paypal, credit card, bank transfer, check, Net Terms, etc. For more information, please visit Payment Methods.

How do I know if my payment is successful?

A: Once the payment is received, you will receive an order email and you can also check the status under My orders.

Why was my Credit/Debit Card refused?

A: If you can’t check out with your credit/debit card, it may be due to transaction limits, card errors, unaccepted cards, or restrictions due to card misuse. To find out why your card was refused in the first place, just contact your bank. They should be able to help. If the problem can’t be solved in a short time, please try to pay again using a different card if you have one. Or, you can consider to change to a different payment method.

Why does my order show pending in your system email when I have successfully made the payment?

A: It takes more time for the payment status to be updated for some payment methods. If you have waited more than normal payment receiving timeline(e.g., normally 1~3 business days for bank transfer payment), please contact our customer service or your account manager for more information.

How to do if there is an unauthorized payment in my account?

A: Displaysell won’t actively debit the amount from your account. Please kindly confirm with your family members or colleagues, maybe one of them used your account or card for the purchase. If they didn’t, kindly call your bank to froze this payment and then talk with the bank for further help.

Why do I need to verify my payment on my order?

A: Our system checks a random amount of orders to ensure that they were placed by an authorized user of the payment method selected. Please check your email and reply with the requested documents, we will not save your personal infomation.

How to solve payment issues?

A: If you are experiencing error messages when making a payment, please be sure you have entered the correct details by double-checking your information. Check with your bank to ensure there are no problems with your account. After this, please contact our customer service or your account manager here and submit details and we will investigate further. To help us resolve the issue for you, please include as many of the following details as possible (don’t worry if you’re not very technical or are unsure about any of the below; just give us as much information as you can): 1. What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X) 2. What Internet Browser you are using or if via our App (e.g. Firefox, Safari, Chrome) 3. What payment method you were trying (e.g. credit card, Paypal) 4. A description of the problem and what time the problem occurred 5. If you receive an error message, please include it in your message to us and provide us a screenshot if possible. 6. Include your order number and your email address.

How much does it cost to use Net Terms?

A: No handling fees will be charged to establish Net terms with Displaysell and you only need to pay the invoice before the due date if you are approved for the credit.

Who can apply for the Net term? And how do I apply for it?

A: Enterprises, organizations and governments are eligible to apply. You can check the policy here: Net Terms.

How can I get the invoice for an order?

A: You can get the invoice for your order by contacting your account manager via email or in the Order Details page by following the process below: 1. Login to your account at Displaysell.com, 2. Select “My Order” on the account menu and then go to the “Orders” section. 3. Search for the order. 4. An option to Download the invoice will be available under the “Order Info” tab.

Do you provide a pick-up service?

Yes. You can see the pick up option at the checkout page if it is available for your destination. If it is, simply fill in the information and wait for the related information from our warehouse to pick it up.

How can I select pick-up service for my order?

A: The pick up option will appear under the “Delivery Options” drop down tab during check out. Pick up service is not available in all locations and may not be an option for your order.

What do I need to pick up my package?

A: You will need a Displaysell order number and a valid photo ID. Detailed pickup instructions are available on our website here:.

How long will the shipping take?

A: After your products have been shipped, it may take 2-3 business days to deliver them to you. However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc.

If I need a product urgently, can you provide expedited delivery?

A: We provide different shipping methods with different shipping time and prices. If you need a product urgently, you can choose those shipping methods that can provide the earliest delivery date.

I have chosen an overnight service, why didn’t I get my package the next day?

A: If you place an order before the logistic cut-off time and the product is in stock, you will get it the next day. However, please note that there may be certain factors we have no control over, such as weather conditions, local couriers and delivery companies schedules which may influence the delivery date. In such cases, we hope you can understand these circumstances are out of our control and we try our best to deliver our products in the quickest time frame. If you have any questions, feel free to Contact Us.

What shipping methods are supported?

A: The main shipping methods are FedEx, UPS, DHL, and TNT. Different destinations will be matched with the best delivery method; Regional details are included below: USA-Displaysell Global Shipping Program (GSP), Shipping & Delivery – Displaysell USA Germany-Shipping & Delivery – Displaysell Germany United Kingdom-Shipping & Delivery – Displaysell United Kingdom Australia-Shipping & Delivery – Displaysell Australia Singapore-Shipping & Delivery – Displaysell Singapore Others-https://www..com/shipping_delivery.html

Is blind shipping available?

A: Blind shipping is available for request during the check out process. Please request “blind shipping” in the order notes. If your order has already been placed, please contact your account manager for help.

Does Displaysell provide international shipping?

A: Yes, we do. We deliver to countries/regions worldwide.

Do you provide an overnight service?

A: Yes, we can provide FedEx Overnight Service for orders in stock in our US warehouse if you place an order by following the process below: 1. Choose a payment service whose remittance can be confirmed once you finish payment (like PayPal, Credit Card or Net Terms). 2. Place order and complete payment before the logistics cut-off time 5pm EST (Delaware Warehouse). 3. Check the product availability and choose FedEx Overnight Service (if the product is non-stock in Delaware warehouse or shows “customized”, the overnight service will not be offered).

Can I use my own courier account for the delivery?

A: Yes, personal shipping accounts are able to be used for orders. During the checkout process there is a “Select Delivery Option”, and “Use my own shipping account” is one of the options. However, for US GSP orders, it is forbidden for orders shipped from Asia because Displaysell will pay the tarifDisplaysell with our own account under GSP policy.

How much will I be charged for shipping?

A: Certain items and order amounts qualify for free shipping. Available items will designate “free shipping” on their product description page above the “add to cart” tab. In order to take advantage of free shipping, the order total will need to exceed a certain minimum amount. For example, US orders of 79$ USD with approved items qualify for free shipping. Different couriers and delivery speeds are available during check-out in the “Delivery Options” dropdown tab.

Can you offer free shipping?

A: Orders of eligible items over US$ 79 can receive free shipping with default shipping method. Orders containing heavy or oversize items are not eligible for this service. Learn more details on Shipping & Delivery page.

Is it possible to know the shipping cost before placing an order?

A: After you add products to shopping cart, please proceed to the checkout page and fill in the shipping address. You can see all the shipping options available for your order and the corresponding shipping cost. As the purchase has not been completed yet, you will not be charged until you click “Confirm Order” and fill in your payment information.

Will any tax or tariff be charged for my order?

A: For orders delivered to U.S.(including Puerto Rico), Displaysell is required by state law to collect sales tax that applies to your order. If your organization is exempt from sales tax, you can submit Tax Exemption Application for tax-free shopping. Click here to read more. Displaysell also will bear the customs clearance for you if orders are shipped from our Asia Warehouse. For orders delivered to Canada and Mexico, you need to pay the possible tariff or import fee caused by customs clearance.

Will Displaysell deal with the customs and tarifDisplaysell?

A: No, you will need to deal with the import customs and tarifDisplaysell if they occur, but Displaysell can provide DDP services to help you manage the customs and charge the tarifDisplaysell in advance. You can contact your account manager for more details.

How much will I be charged for the customs?

A: Customs policies vary from different countries and they will be affected by the product type, order value, etc. Please check on your local customs website.

What documents do I need for customs clearance?

A: The main documents you need for customs clearance are the commercial invoice and the air waybill. You may need additional documents depending on the origin, destination, commodity and value of the shipment, such as certificate of origin, pls contact your local customs for the details. Note: Displaysell will pack the order-related documents with the products, such as commercial invoices, packing list, etc according to the destination requirement.

How can I track my package after it is shipped?

A: Please use the tracking number to track your package on the official website of the logistics company. There are two ways to obtain the tracking number: Email You will receive a notification email from our warehouse once your order is on its way. Online You can get the tracking number in your Account Center. You can also contact your account manager to check your order status.

Do you provide a maintenance service?

Yes, within the product warranty period, we offer a free maintenance service. If the warranty period has expired, we can still repair it for you, but we will charge a fee case-by-case. Learn more details about the Warranty Period.

How to claim for lost or missing or incorrect or damaged items?

A: You can raise a request on Return/Refund within 7 days after successful delivery or from the date you accepted the items. If delivery is unsuccessful, you need to raise a request within 30 days of order’s shipping date. We will strive to reach a decision regarding your claim within 7-10 business days and you can contact your account manager for more details.

How to start a return?

A: You can return any eligible items that are sold on Displaysell.com. If you want to return or exchange a purchase, please know that the time period begins the day you receive your product. There is a Replace&return tab on each order, you can see different return options depending on the seller, item, or reason for return. 1. Select the item you want to return, and select an option from the Reason for return menu. 2. Choose how to process your return. If applicable, select to issue a refund or replacement. 3. Select your preferred return method. 4. Print your return label and return authorization RMA form. Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don’t include items from multiple orders or shipments in the same box. More information can be found here: Return Policy – Displaysell

Do I need to pay any restocking fee when returning the products?

A: Some items we sell have a restocking fee(the percent will depend on products cost) if the product is defective or items can’t support reselling.

Do I need to pay the return shipping cost or customs?

A: Unless the product is defective or the direct result of an Displaysell error, the customer will be responsible for the return shipping cost and customs.

If I bought extra or wrong product, can I return it?

A: If you simply change your mind or do not need the products, you can submit a return if the item is eligible for 30-day return service. To review your item’s return eligibility and warranty period, please check Displaysell Products Warranty.

What documents are required to process a return?

A: An RMA form is necessary for you to process the return. All items must be returned with an RMA form accordingly. RMA means “Return Merchandise Authorisation”, which is provided by us after confirming your return. Registered customers can get the RMA in the Return Review page of the account center. If you process the return offline via emails, please contact your account manager to get the RMA.

When can I get the refund back?

A: We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 3-5 business days. View more details about the Return Policy.

Does Displaysell provide pick-up service for my return?

A: Yes, Displaysell can provide pick-up service for your return, pls email your account manager for the pick-up time and RMA No. You can also contact your local UPS/FedEx/DHL, etc to schedule it.

Do you provide a Spare Parts Service?

A: Displaysell provides Spare Parts Service for you in advance to keep your network and business operating smoothly. The specific services are as follows: 1. Spare Parts Service Description: This is a service that entitles a customer to receive advance replacement of hardware after Displaysell deems a spare part is necessary and a Return Material Authorization (RMA) number is generated. The replacement equipment may be new or equivalent to new in performance and reliability. 2. Customer Responsibilities: To enable Displaysell to provide the best possible support and service, the customer will be required to return spare parts to Displaysell within 15 days upon receipt of the replaced or repaired product, and will be responsible for parts damaged or lost during transit. In the event the equipment is not returned within this period or the returned equipment does not meet Displaysell acceptance criteria, Displaysell reserves the right to charge you the penalty of the spare parts provided at that time. * Post-sales spare parts: You can keep the spare parts until you get the replacement or maintenance, no deposit is needed. 3. Application Method: You can send a request to your account manager via email and they will contact you about the spare parts you need within 1 business day.

What technical supports can I get from displaysell.com?

The Displaysell Technical Support is staffed by a team of networking professionals dedicated to providing outstanding support such as customized scenario designs, product recommendations, test services, or remote demo support. Support is also able to help navigate and guide customers through technical documents. For further assistance, please fill out your request here: Displaysell Technical team.

What information should I provide to Displaysell when I contact you for help?

A: Please provide any of the following information: 1. Displaysell order number (if the question is related to any specific order). 2. RMA number (if the question is about an approved after-sale request). 3. E-mail address associated with your Displaysell account. 4. Product(s) ID or description of item(s).

How can I confirm product compatibility?

A: All of the products Displaysell offers are universally compatible, and each item is tested fully before it is packaged. For transceiver compatibility, you can visit our Test Assured Program to see how we perform a compatibility test. If you have any other questions, you can ask them in My Supoort for help and assistance.

Can I install Displaysell transceivers in Cisco, 3Com, HP equipment without affecting the security of the radio equipment?

A: It is a misconception that using third party transceivers will void your switch warranty. The truth is that they do not. And most importantly, it is against the law for the OEM to say yes. The Magnuson-Moss Federal Trade Commission Act protects consumers from this mistake! Under this act consumer warranties can not include tie-in sales. In other words, manufacturers can not force you to buy their transceivers to keep your warranty valid.

Can Displaysell help me to recode the transceiver?

A: Yes, as long as the transceivers are purchased from Displaysell.com, you can return them back to our warehouse for free re-coding. We also recommend our Displaysell box to record them by yourself.

Do I need to pay for the test?

A: No, you will not be charged. All the test services provided by Displaysell are free, and you can experience the whole test process of pre-sales, in-sales and post-sales.

What’s the whole process of the test service?

A: Displaysell provides standardized process services, and the test process is divided into the following basic steps: 1.Requirements Gathering 2.Customized Test Plan 3.Test Implementation 4.Result Delivery If the test service method you select is Demo, a remote test time will be scheduled simultaneously after your requirement is accepted. If the test service method you select is Test Report, you will get a professional test report for your verification after the test is complete.

Can Displaysell help to test my own products?

A: We will evaluate to determine whether the test can be supported according to your actual testing needs. Generally, the tests for transceiver’s compatibility, performance, reliability and connectivity are all supported. Note: 1. Displaysell will not be responsible for any malfunctions or problems of the product not caused by Displaysell during the testing process. 2. Before shipping the products to Displaysell, you will be informed of the procedures and precautions. Please follow the relevant operating instructions strictly.

Can I choose the operation system and version of the tested product (e.g. switch, server) on my own?

A: Yes, you can choose DisplaysellOS and version for testing according to your actual needs. For other operating systems or customizations, the requirements will be evaluated to determine if testing can be supported, so you are advised to provide details of your requirements when submitting the test request. Q: Where can I check the test state after the test task is submitted? A: You can check the test state in “My Account-Creat a Ticket”.

The submitted test task is in testing state. How long should I wait for different test types?

A: Once we confirm the acceptance of test requirements, we will provide timely feedback on the preceding test duration. In most cases, simple test such as compatibility test takes about 0.5~1 business day; complex tests such as scenario test, performance test, reliability test may take a longer time.

Will you provide a solution if the test task fails?

A: Yes. Displaysell technicians will analyze and evaluate the cause of the specific problem and provide a viable solution accordingly.

How can I apply for a test?

A: Pls submit a test application on the product page. Your account manager will contact you for updates. For any other test excluded, you can contact your account manager.

What test items does Displaysell provide?

A: Displaysell provides test services covering Compatibility Test, Reliability Test, Performance Test, Solution Test, Hardware & Software Iterative Test, Demo Test and you can find the testing details there.

Can I get free advice on network solutions?

A: Displaysell delivers high-value products, solutions and services to achieve your objectives. You can click Product and Project Inquiry to ask for help or enter your account center and describe the specific problem in my case to seek technical expert assistance.

What kind of solutions do you support?

A: Displaysell offers various solutions, such as OTN Solutions, PON Solutions, Data Center Solutions, Enterprise Intelligence Solutions, Integrated Cabling Solutions, Campus Network Solutions, you can submit your solution application here: Solution-Design