To apply for refunds or exchanges, the return request should be submitted within 30 days of the delivery date. For products that are eligible for repair, repair request should be submitted within the warranty period to enjoy repairs. In case the warranty period expires, repairs can still be offered but a certain fee will be charged case by case.
Refund, Exchange and Repair Request FAQs
What should I include when asking about a refund or exchange?
Provide your order reference, delivery date, exact item and affected quantity. Describe the issue and say whether you are asking about a refund or an exchange. Support can confirm the applicable process from your order and the current Return Policy.
How do I ask whether an intermittent display fault should be reviewed for repair?
Send the model and revision, purchase reference, a description of when the fault occurs, and photos or a short video if available. Include the host or power conditions if they help reproduce it. Ask Support to confirm the repair route and any terms that apply.
Where can I confirm the return terms for a custom configuration?
Review the current Return Policy and the documents for your order. Send Support the exact custom configuration and order reference so it can confirm the terms and whether an approved RMA can be issued before you arrange shipping.
